River Flow Yoga and Wellness Studio Policies
Purchases, Refunds, and Returns
All purchases are final. Unfortunately and without exception, we cannot accept any returns on retail items that have been used or damaged. For our Autodraft memberships: you must give the studio manager 30 days notice to cancel or suspend a membership. This can easily be done by email, or phone, or in-person. Please provide the exact date you need to suspend/cancel (and a return date if it is a suspension). You are expected to complete any payments occurring before the date you give. If you are in violation of of our 24 cancellation policies, you can expect a loss of 100% of your booked total.
We accept cash, personal checks, all major credit cards. Local and state sales tax will be applied when applicable. Please understand our small business is charged processing fees for credit card transactions (some charging more than others), and we reserve the right to recoup these fees under certain circumstances.
You must agree to our liability waiver before taking a class at RFY. All payments must be handled before class. Please be respectful and kind to your teachers, our staff, your fellow yogis, and your own self. The minimum age allowed in RFY's regularly scheduled classes and workshops is 13 years old. If under 18, a parent or guardian must agree to our waiver on your behalf.
We kindly request you pre-register for class, so our teachers and staff can prepare. However, pre-registration does not guarantee a spot. It's first-come, first-serve, so please do your best to arrive early! All classes start as indicated on the schedule, and we do not allow late arrivals to disrupt the centering at the beginning of class. Please "early cancel" if you are unable to attend a pre-registered class.
Class Passes and Memberships
We do not allow memberships or class passes to be shared. Both are non-refundable. Time extensions may be granted if you experience very unusual circumstances in your life, but all requests must be submitted BEFORE the expiration of your class pass or next membership payment date.
Private Sessions: Booking and Cancellations
A credit card is required at the time of booking to secure a private session with one of our teachers. You are free to modify or cancel your private session up to 24 hours of the scheduled booking. If you cancel or modify your session within 24 hours of your scheduled time, you may be charged the total amount booked for that session.
All workshops start at the time indicated on the schedule, and we will not allow late arrivals due to the disruption it causes for those that show up on time. If you are unable to attend a workshop, you must contact the studio manager up to 24 hours the start time to receive RFY account credit only. If you cancel within 24 hours, you may receive 50% refund to account. There are no refunds if you miss the workshop (unless it is an emergency, but you must provide a doctor's note or police report).
We do not offer childcare services at our yoga studio. However, children between the ages of 10 and 13 may practice next to their parent or guardian in our group yoga classes and workshops as long as they are not a disturbance to others. Children under the age of 10 may not attend regularly scheduled classes and workshops.
Gift cards can be purchased in our Online Store or in person in USD amounts. Please keep track of the gift card number, as it must be presented at the time of sale for use.
Our teachers do accept tips for private sessions. Tipping is appreciated, and left to the discretion of our students.
Please finish all calls and texts BEFORE you walk through the front door and leave your mobile phone, tablet, smart watch, and/or other electronic device on silent in a cubbie space (or, better yet, leave it in your car). If you are expecting an important call during a scheduled class, it may be best to wait for another class or take another day.
River Flow Yoga and Wellness offers a fully-appointed dressing room for your convenience. We cannot be responsible for lost or stolen items, so please avoid bringing valuables into the studio.
Keep In Mind...
Our policies, pricing, teachers, and schedule are all subject to change without notice.