River Flow Yoga and Wellness Policies and Terms of Use

We’re honored to share our space and practice with you. To create a harmonious and respectful relationship, please review our policies and terms of use below.

Studio Policies

Class Registration & Attendance

• Pre-Registration: Book classes in advance via your Momence account to secure your spot.

• Arrival: Arrive at least 5-10 minutes early to get settled. Late arrivals may be denied entry.

• Cancellations: Cancel pre-registered classes at least 4 hours in advance. Repeated no-shows may incur a fee.

• Age Requirement: You must be 18+ to practice alone. A parent or guardian must practice with their child (ages 13–17).

Group Yoga Class Memberships & Class Packs

• Non-Transferable: Memberships and class packs are for individual use only and non-refundable.

• Freezes & Extensions: Request freezes or extensions before your expiration or next billing date. Submit requests via email, phone, or directly with our staff. Our studio manager must confirm the request for it to become effective. Retroactive requests are not permitted.

• Membership Cancellation: Provide at least 30 days’ notice to cancel a membership, specifying the exact date needed. Complete all final payments before the cancellation date for it to be effective.

• Discounts: We offer 10% off for military, students, teachers, and first responders on select services. Be prepared to provide proof.

Private Sessions, Spa Services, and Sauna

• Bookings: A credit card must be on file to confirm your booking.

• Punctuality: Your session will start on time; late arrivals may not be granted additional time.

• Cancellations: Cancel up to 24 hours before for full account credit. No refunds for late or missed sessions unless an emergency is documented (e.g., doctor’s note or police report).

Workshops & Events

• Punctuality: Workshops and events start on time; late arrivals may be denied entry if it is deemed to be a distraction.

• Cancellations: Cancel up to 24 hours before for full account credit. No refunds for late or missed workshops unless an emergency is documented (e.g., doctor’s note or police report).

Payments

• Purchases: All sales are final and all payments are due prior to or immediately after class. Used or damaged retail items cannot be returned.

• Methods: We are grateful for cash and/or ACH transfers (0% fee) but also accept major credit cards. Local and state sales taxes apply where required.

• Fees: Credit card processing fees will be passed on.

Tipping

• Contact the studio manager or desk staff, so we can help coordinate your generous offering directly to your instructor, therapist, or staff member.

Gift Cards

• Purchase gift cards through the Momence app or in-person in USD. Present the gift card number at the time of use. Track your card number, as we’re not responsible for lost cards.

Yoga Studio Etiquette

• Respect: Be kind to teachers, staff, fellow yogis, and yourself.

• Conduct: Disruptive or inappropriate behavior may result in removal from class without refund, a suspension, or worse.

• Electronics: Avoid bringing electronics into the studio and store phones, tablets, smartwatches, and other electronics in cubbies (on silent). If expecting an urgent call (i.e. doctors, first responders, etc.), please take a spot near the back door for a quiet exit or consider attending at another time. You are welcome to take personal photos and/or videos before or after class, but please be respectful of others. There is absolutely no filming or photography during group yoga classes.

• Cleanliness: Please avoid wearing makeup or strong fragrances. Mindfully tidy up after yourself to help keep the studio clean.

Spa Services Etiquette

• Respect: Be kind to our staff and to your spa service member.

• Conduct: Inappropriate behavior may result in the immediate termination of your appointment without refund, a ban, and/or worse

• Electronics: Silence and store phones, tablets, smartwatches, and other electronics in the provided spaces within your treatment room (on silent). If expecting an urgent call (i.e. doctors, first responders, etc.), please notify us ahead of time.

• Cleanliness: Please avoid wearing makeup or strong fragrances before your appointment. If using the sauna, mindfully tidy up after yourself before leaving to help keep the space clean for the next person.

Facilities

• Showers: Available in each bathroom for your convenience. Please be mindful of time and dry off before exiting.

• Conduct: Inappropriate behavior may result in a ban and/or worse.

• Storage: Store belongings in outside cubbies. We’re not responsible for lost or stolen items.

Terms of Use

By participating in our classes, private sessions, spa services, events, spiritual coaching, etc., you agree to the following:

1. Assumption of Risk: Participate in our services at your own risk. Consult a physician if you have health concerns.

2. Liability Waiver: Sign all waivers before your first class, session, or event. River Flow Yoga and Wellness, its staff, instructors, and spa service members are not liable for injuries, damages, or losses incurred during classes or on our premises.

3. Media Consent: Photos or videos may be taken during classes for promotional purposes. If you object, please opt out in writing.

4. Changes: Policies, pricing, services, schedules, instructors, and service members may change without notice. Updates will be shared via our website, social media, newsletter, and email.

Contact Us

Questions or need support? Reach out!

Thank you for being part of our River Flow Yoga and Wellness community!